Course 1 - Basic Skills Training
8 Topics • 16 Lessons
Develop the necessary core habits, language and processes needed to develop a positive
impression to improve trust, loyalty and customer satisfaction
The foundation program. Learn the core habits, language and process every technician needs before stepping in front of a customer.
Course 1 - Basic Skills Training
Start here. Your Academy membership unlocks this course immediately, then Course 2 and Course 3 open up as you finish each one.
What is included
8 video lessons with a graded quiz after each one. You need 75% or higher on every quiz to move forward, and each video has to be watched before its quiz opens.
Membership is $9.99 per month and covers all three Academy courses. Cancel any time — your progress is saved and you pick up exactly where you left off if you come back.
- Service Advisor Pro - Membership $9.99 / month