Online training for automotive service advisors
Become the service advisor every shop wants at the counter
Step-by-step video courses on customer service, the vehicle walk-around, inspection-based selling and prioritized estimating. Watch each lesson, pass the quiz, unlock the next course, and earn your certificate.
Your learning path
Each course unlocks when you finish the one before it.
Basic Skills Training
8 modules · Unlocked when you subscribe
Customer Relationship Building Skills
6 modules · Unlocks after Course 1
Condition Based Selling & Prioritized Estimating
7 modules · Unlocks after Course 2
Certificate of completion
Emailed to you automatically
3
Step-by-step courses
21
Video lessons
21
Lesson quizzes
1
Certificate of completion
What you'll learn
Real service counter skills, one module at a time
Every module pairs a focused video lesson with a short quiz, so you build skills you can use on your very next customer.
Customer service awareness
Prepare your image and attitude so every customer feels confident in you from the first hello.
The vehicle walk-around
Use the walk-around to build trust and spot needs before the repair order is even written.
Understanding customer needs
Ask better questions and listen for the real concerns behind every service request.
Inspection-based selling
Turn multi-point inspection results into clear, honest recommendations customers understand.
Handling objections
Respond calmly to price and timing pushback and help customers prioritize what matters most.
Prioritized estimating
Organize estimates by condition and urgency so customers can say yes with confidence.
How it works
A clear path from first lesson to certificate
Subscribe
Join for $9.99 a month and Course 1 unlocks right away.
Watch the lesson
Watch at least 95% of each module's video to open its quiz.
Pass the quiz
Answer at least 3 of the 4 questions correctly to complete the module.
Unlock what's next
Finish a course to open the next one. Complete Course 3 and your certificate is emailed to you.
The curriculum
Three courses that build on each other
Start with the fundamentals, grow your customer relationships, then master condition-based selling and prioritized estimating.
Course 1
Basic Skills Training
8 modules · 8 video lessons · 8 quizzes
- Prepare your image & attitude for success
- The vehicle walk-around process
- Understanding customer needs & concerns
- Introduction to inspection-based selling
- Accessing & reviewing vital vehicle information
- Proactive vehicle status & verifying needed services
- Handling objections & prioritizing service needs
- Vehicle delivery & customer follow-up
Course 2
Customer Relationship Building Skills
6 modules · 6 video lessons · 6 quizzes
- Improving customer retention
- Create relationships, not just transactions
- Always be attentive
- Spread goodwill to add value
- Always be inviting
- Automatically give alternatives
Course 3
Condition Based Selling & Prioritized Estimating
7 modules · 7 video lessons · 7 quizzes
- Customer handling techniques that improve retention
- The prioritized estimating concept
- The prioritized estimating worksheet process
- Retail sales strategies
- The prioritized estimating process
- Asking for the entire sale
- Why the technician is critical for accurate, timely inspections
Your certificate
Finish the program and get certified automatically
When you complete the final video and quiz in Course 3, your certificate of completion is generated and emailed to you. No forms, no waiting.
Certificate of Completion
Service Advisor Pro
This certifies that
Your Name
has successfully completed all three Service Advisor Pro training courses.
Simple pricing
One membership. Every course.
Monthly membership
$9.99
/ monthBilled monthly until you cancel.
FAQ
Questions, answered
How does course unlocking work?
When you subscribe, Course 1 unlocks. Complete every video and quiz in Course 1 and Course 2 unlocks automatically. Finish Course 2 and Course 3 opens.
What do I need to do to pass each module?
Watch at least 95% of the module’s video to open its quiz. Each quiz has 4 questions, and you need at least 3 correct answers to pass and move on.
How do I get my certificate?
As soon as you finish the last video and quiz in Course 3, your certificate of completion is generated and emailed to you automatically.
How much does it cost?
$9.99 per month, billed monthly until you cancel. One membership covers all three courses and your certificate.
Where do I watch the lessons?
After you subscribe, your courses are waiting in the member portal. Log in any time to pick up where you left off and see your progress.
Who is this training for?
New and experienced automotive service advisors who want to sharpen their skills, and service managers who want a consistent way to train their team.
Ready when you are
Start building your service advisor skills today
Subscribe for $9.99 a month and start Course 1 right away.
Start learning for $9.99/mo